Job Description
Job Title: Sr. Customer Success Associate
Location: Mumbai
Work Mode: Remote
Shift Timings: Regular Shift
Experience: 2+ years
Industry: B2B SaaS | Enterprise Accounts

About Master-O
Master-O is a next-generation sales enablement and micro-learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview
The Customer Success Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O's enterprise clients. You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities
Customer Success & Key Account Management

- Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build solid relationships with CXOs, Sales Heads, L&D; leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements




- Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

- 2+ years of full-time experience in Customer Success / Key Account Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Experience in fast-paced startup environments preferred
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes

What You'll Get

- Prospect to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced setting with room to grow into a leadership role
- Competitive compensation aligned with experience

Master-O (InspireOne Technologies Private Limited)
Address: 3rd floor, A1/230, Sushant Lok 2, Sector 55, Gurugram- 122002 | Contact: [email protected]

📌 Senior Customer Success Associate (Mumbai)
🏢 InspireOne Technologies
📍 Mumbai