Responsibilities

Direct Responsibilities

Providing technical and functional support

Managing incidents within the scope and guaranteeing the eradication of problems

Implementing monitoring and supervising the application s technical and functional components

Monitoring the smooth implementation of processing according to the production plan

Monitoring the condition of the application s technical components

Ensure that the application meets its functional requirements and operates as intended

Checking the proper running of application backups and restoration

Orchestrating and managing the various releases within the scope

Creating and enriching the application document framework

Maintaining operating procedures

Create and Deploy updates for Obsolescence, patches

Create SOPs, perform knowledge transfer and cross training for proper backup in team

Effective communication across multiple teams including development team (IT) and other stakeholders

Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery

Contributing Responsibilities

Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation

Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

Contribute to continuous improvement actions

Technical Behavioral Competencies

Primary skillsets (mandatory):

Knowledge and proven experience with Operating Systems- Linux, windows

Proven experience with Scheduling tools like Autosys

Knowledge of any monitoring tools (eg, Dynatrace, ELK, Grafana)





Familiarity with database technology is required: Oracle and SQL Server

Capability to execute basic scripts and queries

Expertise in scripting on one of these (eg, Python, Bash, PowerShell)

Experience with File Transfer Protocols like CFT

Experience with any cloud platforms (preferably IBM Cloud)

Understanding of ITIL or similar ITSM frameworks tools(eg, ServiceNow, JIRA service management)

Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc)

Strong English communication and collaboration skills

Secondary skill sets (valuable to have):

Familiarity with Ansible, containerization technologies (eg, Docker) and Devops tool like Gitlab, Kubernetes, Openshift

Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management

Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills:

- Communication
- Analytical Ability
- Team Player

Transversal Skills:

- Ability to understand, explain and support change
- Ability to develop and adapt a process
- Analytical Ability
- Ability to inspire others generate peoples commitment

Education Level: Bachelor s degree or equivalent

Location: Mumbai

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Support Professional (Mumbai)
🏢 Infotel UK Consulting
📍 Mumbai