Role & responsibilities

- Manage and develop relationships with assigned key import clients, ensuring exceptional service delivery.
- Handle end-to-end import customs clearance operations in compliance with Customs regulations and company SOPs.
- Scrutinize and process import documentation, including Bill of Entry (BOE), Bill of Lading (BL), Commercial Invoice, Packing List, Delivery Order (DO), and other statutory documents.
- Coordinate with Customs authorities, shipping lines, airlines, freight forwarders, transporters, CFS/ICD, and internal departments to ensure timely cargo clearance.
- Ensure accurate EDI filing and compliance with Customs procedures.
- Interpret and apply EXIM Policy, DGFT regulations, Customs Tariff, and HS Code classifications for import shipments.
- Monitor shipment status and provide proactive updates to clients regarding clearance progress and delivery timelines.
- Resolve operational issues,



customs queries, detention/demurrage matters, and customer escalations efficiently.
- Prepare and maintain Daily Status Reports (DSR), MIS reports, KPI dashboards, and operational records.
- Ensure compliance with statutory requirements, documentation standards, and internal quality processes.
- Support continuous process improvement initiatives to enhance operational efficiency and customer satisfaction.

Preferred candidate profile

- Bachelor's degree in any discipline.
- 5 7 years of experience in Customs Clearance, CHA Operations, Import Documentation, Logistics, or Key Account Management.
- Prior experience with a Customs House Agent (CHA), freight forwarding company, or logistics organization is preferred.

📌 Key Account Manager -KAM- Import (Mumbai)
🏢 Babaji Shivram Clearing & Carriers
📍 Mumbai