Role & resp

If you mean a Gaming BPO Caller (Voice Process / Customer Support Executive) role in India, the job mainly involves helping players over phone calls and sometimes chat or email.

Roles and Responsibilities

- Answer inbound customer calls related to gaming apps or online games.
- Resolve issues such as:

- Login and account access problems
- Password resets
- Payment, deposit, or withdrawal queries
- Game bugs or technical issues
- Subscription and bonus-related questions

- Guide customers on game features, offers, and promotions.
- Escalate technical or complex issues to higher support teams.
- Record customer interactions accurately in the CRM system.
- Meet quality standards such as:

- Customer Satisfaction (CSAT)
- Average Handling Time (AHT)
- First Call Resolution (FCR)

- Handle customer complaints professionally and maintain a positive customer experience. (jobshop.ai)

Skills Required

- Valuable communication skills in English and regional languages (Hindi, Tamil,



Telugu, Kannada, etc.)
- Active listening and problem-solving ability
- Basic computer knowledge
- Customer service attitude
- Patience and empathy while handling customers
- Ability to work rotational shifts and weekends if required. (jobshop.ai)

Eligibility

- 12th pass or graduate (depends on the company)
- Freshers and experienced candidates are usually eligible.
- Basic knowledge of online or mobile games is an advantage. (jobshop.ai)

Typical Salary in India

- Freshers: Approximately 2.54 LPA
- Experienced (2–5 years): Approximately 4–7 LPA, depending on the company, location, and skills. (CA Page)

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