Key Responsibilities

1. Lead end-to-end presales solutioning for ServiceNow opportunities across modules such as ITSM, ITOM, HRSD, CSM, and SecOps
2. Engage with clients to understand business challenges, define requirements, and propose scalable ServiceNow solutions
3. Architect innovative, value-driven solutions aligned with industry best practices and ServiceNow capabilities
4. Collaborate with sales teams to shape deals, respond to RFPs/RFIs, and build compelling proposals
5. Design and deliver technical presentations, demos, and PoCs showcasing platform capabilities
6. Provide effort estimation, solution sizing, and implementation roadmap
7. Ensure alignment with enterprise architecture, security, and compliance standards
8. Stay updated with ServiceNow product roadmap and emerging features

Technical Skills Expertise

1. Strong expertise in ServiceNow platform architecture and design
2. Hands-on experience across key modules:
1. ITSM (IT Service Management)
2. ITOM (IT Operations Management)
3. HRSD (HR Service Delivery)
4. CSM (Customer Service Management)
5. SecOps (Security Operations)

1. Knowledge of integration patterns (REST, SOAP, APIs, MID Server)
2. Experience in workflow automation, scripting (JavaScript), and platform customization
3. Familiarity with CMDB, Discovery, and Service Mapping
4. Understanding of cloud ecosystems (Azure, AWS) and enterprise IT landscapes





Qualifications

1. Bachelor s/Master s degree in Engineering, Computer Science, or related field
2. ServiceNow Certified System Administrator (CSA) Mandatory
3. ServiceNow Certified Implementation Specialist (CIS) Preferred
4. ServiceNow Certified Technical Architect (CTA) Highly desirable but optional

Experience

1. 8 15 years of IT experience with 5+ years in ServiceNow
2. Proven track record in presales, solutioning, or consulting roles
3. Experience working with global clients and complex enterprise environments

Key Attributes

1. Strategic thinker with robust problem-solving ability
2. Customer-focused mindset with business outcome orientation
3. Ability to work in a fast-paced, deal-driven environment
4. Strong collaboration across sales, delivery, and product teams

Business Impact

1. Drive higher win rates through compelling technical solutions
2. Enable faster deal closure with strong presales engagement
3. Position ServiceNow as a strategic transformation platform
4. Support revenue growth and pipeline expansion

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow Technical Architect (Mumbai)
🏢 RARR Technologies
📍 Mumbai