- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
- Meet or exceed performance targets for call handling time, quality metrics, and sales conversion rates.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-3 years of experience in BPO/Call Centre environment with focus on domestic calling (inbound/outbound).
- Solid communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in handling various types of calls including telemarketing, telesales, voice support etc.
📌 Customer Care Executive (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
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