About Us

Founded in 1993 and headquartered in Mumbai, India, Credence Analytics is a global provider of mission-critical software and IT services for financial institutions. With a presence across South Asia, the Middle East, and Africa, the company serves banks, asset management firms, insurance companies, and corporates. Its solutions automate key financial functions such as treasury, investment management, fund administration, investor servicing, and risk management.

Credence products are trusted by over 1,000 financial professionals in more than six countries. With over two decades of domain expertise, the company combines deep financial knowledge with cutting-edge technology. Its modular, scalable, and stable platforms help clients simplify operations, enhance efficiency, and reduce total cost of ownership while ensuring compliance with evolving regulations.

Website: https://www.credenceanalytics.com

Job Title: Implementation Lead

Department: Implementation/Delivery

Work Experience: 7-8 years

Location: - Malad (West), Mumbai

About the Role:

We are looking for an experienced Implementation Lead to lead end-to-end client implementations, ensuring successful product adoption and go-live. The role involves managing complex configurations, client escalations, and project delivery while driving profitability and customer satisfaction. You will mentor junior consultants, collaborate closely with clients on treasury and fund management

Roles and Responsibilities :

- Manage large-scale client implementations.
- Define implementation standards and methods.
- Liaise with clients for requirement alignment.
- Ensure delivery quality and customer satisfaction.




- Responsible for billing & mandates
- Responsible for getting customer references/ NPS (Net promoter score)
- Ensure successful go-live of projects
- Provide AMC (Annual Maintenance Contract) support with focus on open issues & customer escalations
- Accountable for team efficiency, mentor & support the team & guide them to achieve the targets
- Ensure project timelines and deliverables.
- Engage in continuous learning and knowledge sharing
- Drive project profitability
- 7-8 years of experience in software implementation
- Strong understanding of implementation and integration projects
- Proven track record of leading teams to deliver successful projects on time and within budget constraints.
- Excellent project management skills with ability to manage multiple stakeholders simultaneously.

Job Requirements :

- Project leadership & delivery
- Stakeholder management
- Resource planning & coordination
- Team coaching
- Strong knowledge of core treasury/finance functions (hedging, portfolio mgmt, compliance).
- Ability to suggest best practices to clients.
- Contribute to defining AI use cases in delivery processes.
- Conduct client workshops for requirements clarification.
- Implementation lifecycle knowledge
- Business domain expertise (Treasury/Fund Management)
- Advanced system/domain knowledge
- Ability to map functional requirements into product configuration
- SQL and reporting
- Solid client management
- Ability to use AI tools for documentation and research support.

Soft Skills:

- Client Management
- Positive interpersonal skills
- Good Communication

Education:

- Any Post Graduate
- PMP Certified – Advantageous

📌 Implementation Lead (Mumbai)
🏢 Credence Analytics
📍 Mumbai