Job Title: Business Analyst

Location: Mumbai

Job Description

1. Product Ownership Requirement Management
- Understand business needs and convert them into clear, structured Business Requirement Documents (BRDs) for the Tech team.
- Prioritize enhancements and projects based on business value, operational impact, compliance needs, and regulatory timelines.
- Maintain a transparent and updated product backlog with effort vs. impact assessment.

- Project Execution Across LOS LSQ (CRM)

- Lead end-to-end execution of all enhancements or current module development across LOS and LSQ.
- Coordinate with technology teams on solution design, effort estimation, timelines, and development progress.
- Ensure interdependencies between modules (credit, ops, sales, etc.) are mapped and managed proactively.

- Stakeholder Management

- Engage with Credit, Operations, Risk, Sales, Compliance and other teams to validate requirements and incorporate their feedback.
- Conduct regular project updates, align decisions, and obtain sign-offs at key stages.
- Serve as the primary bridge between business users and technology.

- Testing, UAT Go-Live Readiness

- Create UAT test cases and manage end-to-end testing for all LOS/LSQ releases.
- Validate that delivered features match business needs and close all gaps before deployment.
- Drive go-live planning, communication,



training material creation, and rollout execution.

- Adoption, Training Monitoring

- Prepare process notes, SOPs, and training modules for end users.
- Conduct training sessions for business teams and ops/credit users.
- Track post-go-live adoption, usage metrics, user feedback, and ensure continuous improvement.

- Governance Compliance

- Ensure all regulatory/compliance-related technology changes are captured, prioritized, and delivered within required timelines.
- Maintain documentation and audit trails for all tech changes.

- Tech Competition Benchmarking

- Conduct ongoing benchmarking of key competitors' products and technology positioning
- Identify gaps, and differentiators that can be converted into viable business opportunities.

- Process Design Efficiency Enhancement

- Map end to end customer and internal workflows; identify bottlenecks and opportunities for automation.
- Improve TAT, reduce leakage, and enhance overall customer experience.

- Understanding of Lending Product and its

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Analyst (Mumbai)
🏢 HDFC Credila
📍 Mumbai