Role Purpose

The Manager Housekeeping is responsible for driving housekeeping excellence, brand standards, cleanliness, hygiene, guest satisfaction, and operational efficiency across all hotels within the portfolio. The role provides strategic guidance and operational support to hotel housekeeping teams to ensure consistent service delivery, cost optimization, and compliance with brand and statutory requirements.

Key Responsibilities

Operations & Brand Standards

Develop and implement housekeeping standards across all hotels.

Standardize cleaning procedures, room setup, public area maintenance, and linen management.

Conduct regular operational audits and quality reviews.

Drive continuous improvement initiatives across properties.

Quality & Guest Experience

Ensure exceptional room cleanliness and presentation standards.

Monitor guest feedback and implement corrective actions.

Improve housekeeping-related guest satisfaction and online review scores.

Benchmark best practices across hotels.

Hygiene, Safety & Compliance

Ensure compliance with hygiene, sanitation, health & safety, and environmental standards.

Conduct housekeeping compliance audits and follow-up on action plans.

Ensure proper handling of chemicals, equipment, and cleaning materials.

Support sustainability initiatives, including water, energy, and waste reduction.

Financial & Cost Management





Monitor housekeeping expenses and productivity.

Optimize linen costs, laundry expenses, and housekeeping consumables.

Improve inventory management and reduce wastage.

Support annual budgeting and cost control initiatives.

Vendor & Laundry Management

Manage housekeeping vendors, outsourced manpower, and laundry partners.

Standardize procurement of housekeeping materials and guest supplies.

Ensure quality and service levels from external partners.

Training & Capability Building

Design and implement housekeeping training programs.

Coach Executive Housekeepers and hotel teams on brand standards.

Develop succession plans and enhance team capabilities.

Performance Monitoring

Review hotel housekeeping KPIs and audit scores.

Support hotels in implementing corrective and preventive actions.

Share operational best practices across the portfolio.

Key Performance Indicators (KPIs)

Housekeeping Audit Score

Guest Room Cleanliness Score

Guest Satisfaction (Housekeeping)

Online Review Ratings

Room Readiness & Turnaround Time

Linen Loss %

Laundry Cost %

Housekeeping Cost per Occupied Room

Compliance & Hygiene Audit Score

Training Completion Rate

Qualification

Bachelor's Degree or Diploma in Hotel Management or Hospitality.

Additional certifications in Housekeeping or Facility Management are an advantage.

📌 Manager Housekeeping (Corporate) (Mumbai)
🏢 Ideal Ice
📍 Mumbai