The Key Account Manager (KAM) – Logistics is responsible for managing and growing strategic client accounts by delivering end-to-end logistics solutions. The role focuses on customer retention, revenue growth, contract management, and cross-functional coordination to ensure high service levels across freight, warehousing, transportation, and supply chain services.

Key Responsibilities

Account Management & Growth

Manage and develop relationships with customers.
Act as the primary point of contact for assigned customers.
Onboard, implement new projects for customers and handover the projects to operations
Drive revenue growth and margin improvement within existing accounts.
Client Relationship & Service Delivery

Understand client supply chain needs and propose tailored logistics solutions.
Ensure service level agreements (SLAs) and KPIs are met or exceeded.
Handle escalations, resolve service issues, and coordinate corrective actions.
Conduct regular business reviews (QBRs/MBRs) with customers.
Commercial & Contract Management

Prepare and negotiate pricing, contracts, and rate agreements.
Monitor profitability and cost drivers for each account.
Support tender responses and contract renewals.
Internal Coordination

Work closely with operations, customer service, finance, and procurement teams.
Ensure that Monthly Billing is done on time. Follow up for collections.
Ensure smooth onboarding of new clients and new lanes/services.
Communicate customer forecasts,



volume changes, and special requirements internally.
Reporting & Analysis

Track account performance, volumes, revenue, and customer satisfaction.
Maintain CRM records and provide regular sales and performance reports.
Monitor market trends and competitor activity.

Key Requirements

Education

Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
Experience

4–7 years of experience in logistics, freight forwarding, 3PL, or supply chain sales.
Proven experience managing key or strategic accounts.
Strong understanding of logistics operations (air/sea/road freight, warehousing, Last Mile Distribution, Transportation).
Skills & Competencies

Solid relationship-building and negotiation skills.
Commercial mindset with focus on profitability.
Excellent communication and presentation skills.
Ability to manage multiple accounts and priorities.
Data-driven, analytical, and detail-oriented.
Proficient in CRM and MS Office tools.

Key Performance Indicators (KPIs)

Revenue and margin growth per account
Customer retention rate
SLA and service performance
Customer satisfaction scores
Contract renewal success

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Key Account Manager (Mumbai)
🏢 EmizaInc
📍 Mumbai