Job Opening: Customer Service Executive

About Company : At Republic of Karting, we have go-karting tracks designed for the daring, and karts built for the bold. From sharp-edged turns to high-speed straights, youll live your race day fantasy on our expertly crafted circuits. Newbies or pro, every lap is your chance to feel the thrill.

Website - https://republicofkarting.com/

Roles & Responsibilities:

- Welcome customers and provide a friendly, professional first impression.
- Handle walk-in, phone, email, and online inquiries regarding bookings, pricing, events,memberships,and promotions
- Manage customer registrations, waivers, and race bookings.
• Process payments, issue receipts, and maintain accurate transaction records
• Explain race formats, safety guidelines, and facility rules to customers.
• Coordinate with the operations team to ensure races start on schedule.
• Address customer concerns, complaints, and feedback promptly and professionally.
• Assist customers during peak hours, weekends, events, birthday parties, and corporate bookings.
• Maintain a professional appearance, positive attitude, and high level of energy throughout the shift.
• Maintain cleanliness and organization of the reception and customer waiting areas.




• Prepare daily reports related to bookings, cash collections, and customer feedback.
• Ensure compliance with company policies and safety procedures.
• Support other operational activities as required to ensure a seamless customer experience.

Skills & Competencies

- Strong verbal communication and interpersonal skills.
- Friendly, confident, and outgoing personality.
- Customer-first attitude and strong problem-solving ability.
- Ability to handle difficult or angry customers professionally.
- Basic sales and upselling skills.
- Ability to work in a fast-paced and high-energy environment.
- Good team coordination and ownership.
- Comfortable using computers, mobile applications, and basic billing or booking systems.

Eligibility Criteria:

- Education: HSC / Graduate
- Freshers with strong communication skills may apply.
- Positive communication and coordination skills
- Must be comfortable working on weekends, public holidays, and rotational shifts.
- Work Location - Virar https://republicofkarting.com/ And Naigaon https://republicofkarting.com/republic-of-karting-in-mumbai/ Role & responsibilities

Preferred candidate profile

📌 Customer Service Executive (Mumbai)
🏢 Magnes Energy
📍 Mumbai