Role & responsibilities

Tenant Engagement and Communication:

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Drive tenant engagement efforts by conducting information sessions, regular check-ins, and addressing tenant concerns related to redevelopment.

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Implement communication strategies to ensure tenants understand their rights, timelines, and relocation processes.

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Assist in developing engagement materials and coordinating outreach programs to enhance tenant participation in the redevelopment process.

Stakeholder Coordination:

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Liaise with local committees, politicians, and regulatory bodies to facilitate smooth project execution and mitigate opposition.

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Work closely with internal departments such as legal, architecture, and finance to align tenant affairs with broader redevelopment objectives.

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Address tenant concerns proactively, ensuring a positive rapport between tenants and the redevelopment team.

Project Oversight and Compliance:

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Ensure all tenant affairs activities comply with relevant redevelopment policies, legal frameworks, and DCPR guidelines.

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Conduct regular audits and assessments of tenant-related processes to identify compliance gaps and address them efficiently.

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Implement Standard Operating Procedures (SOPs) for tenant interactions, ensuring uniformity and adherence across projects.

Tenant Complaint Resolution:

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Handle and resolve tenant grievances,



escalating complex issues to the Lead - Tenant Affairs as needed.

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Monitor complaint resolution timelines, ensuring timely action to maintain tenant confidence in the redevelopment process.

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Organize periodic community meetings to collect feedback and address concerns, fostering transparency and trust.

Team and Performance Management:

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Set performance targets for the tenant affairs team, ensuring alignment with redevelopment goals.

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Monitor team performance in closing issues efficiently and implement corrective actions as needed.

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Mentor and support the team in handling complex tenant-related challenges, fostering skill development and problem-solving abilities.

Evacuation and Rehabilitation Planning:

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Develop and implement evacuation strategies to facilitate smooth tenant relocation.

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Oversee rehabilitation efforts for displaced tenants, ensuring adequate support systems are in place for their reintegration.

Preferred candidate profile

Education Qualification: Any Graduate or Post Graduate degree, Preferably in Real Estate, Business Managment & Administration, Legal.

Work Experience (Range of years): 7-12 years

Preferred Industry: Experience in tenant management, property coordination, legal, government, or customer-facing roles, with a focus on on-ground execution and customer service.

📌 Rehabilitation Manager & Lead Tenancy (Mumbai)
🏢 Adani Group
📍 Mumbai