06 Aug
|
Lumina Datamatics
|
Mumbai
06 Aug
Lumina Datamatics
Mumbai
Roles and Responsibilities :
- Manage international BPO operations, ensuring seamless communication between clients and customers.
- Oversee the execution of US voice processes, including call center management and customer service support.
- Develop and implement strategies to improve operational efficiency, productivity, and quality standards.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.
Job Requirements :
- 3-8 years of experience in an International BPO or similar industry.
- Robust knowledge of international voice process (US) with excellent communication skills.
- Proven track record in managing large-scale projects involving multiple stakeholders.
📌 E Commerce Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai