- Handle inbound and outbound customer service calls related to technical issues.
- Diagnose and troubleshoot technical problems over the phone.
- Provide accurate and courteous technical support to customers.
- Document customer interactions and troubleshoot steps accurately.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain up-to-date knowledge of company products and services.
Preferred candidate profile
- Minimum 1 yr. experience required in the US Voice process in the BPO.
- Comfortable for Night shift.
- Undergraduate can also apply.
Perks & Perks
- Salary upto 5 LPA
- Attractive Incentives
- Both Side cab facility
- 5 Days working
- 2 days rotational off
📌 US Technical Support/Voice Process (Noida)
🏢 Tech Mahindra
📍 Noida
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