Job Description

L1 Support Engineer

Provides first-line operational support across the OSDU platform applications and services, focusing on triage, incident handling, and resolving or escalating issues across a microservices-based setting.

Core skills

Solid understanding of microservices architecture and how distributed services interact

Familiarity with authentication and authorisation concepts (OAuth 2.0, tokens, identity flows)

Python, for scripting, diagnostics, and basic troubleshooting

A developer background or hands-on coding exposure, which helps with investigating issues at a deeper level Responsibilities

Act as first point of contact for incidents and support requests

Triage, diagnose, and resolve issues where possible, escalating to L2/L3 when needed

Monitor platform health and respond to alerts

Document issues, resolutions,



and known workarounds

Work as part of a distributed offshore support team

Nice to have

Familiarity with the OSDU data platform and energy/subsurface domain

Experience with logging and observability tooling (e.g. Azure Monitor, Log Analytics)

Exposure to API troubleshooting (REST, Postman, status code analysis)

Understanding of cloud platforms, ideally Azure

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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