Day-to-day responsibilities

- Own the end-to-end relationship for a portfolio of accounts, driving engagement, satisfaction, and retention.
- Lead regular reviews (weekly / monthly business reviews) with customers presenting billing insights, cost trends, savings delivered, and next steps.
- Manage complex and custom reporting multi-account views, tag-based breakdowns, and business-specific formats.
- Own accurate weekly/monthly/yearly billing, trend analysis, and pricing calculations with a high bar for data integrity.
- Coordinate with AWS account teams and internal Analytics/Support teams on escalations, commercial queries (RI conversions, refunds), and resolutions.
- Act as a process anchor build and refine reporting templates, dashboards, SOPs, and account playbooks.
- Mentor and guide Customer Success Executives, setting the standard for engagement quality and process excellence.
- Proactively identify operational improvements and cost-saving opportunities, and drive them to closure.





Must-have skills & qualifications

- 3-5 years of relevant experience, currently working with clients in a customer success / account management / client-support role.
- Solid understanding of IT infrastructure and cloud concepts (AWS/GCP).
- Strong analytical skills and advanced MS Excel (VLOOKUP/HLOOKUP, Pivot Tables, Mail Merge, Macros); good MS Word.
- Excellent communication, presentation, and relationship-building skills in English.
- Good understanding of IT service (ITS) practices, data hygiene, and reporting governance.
- Strong stakeholder management; comfortable with ambiguity and working across functions.
- Proactive, customer-first mindset with strong problem-solving skills.

Valuable to have: AWS/GCP knowledg e or certifications; prior experience in a cloud consulting / AWS Partner / MSP environment.

📌 Senior Customer Success Executive (Noida)
🏢 New Era India
📍 Noida