Role Summary

The Front Office Executive cum Clinic Manager will be the first point of contact for patients and clients, responsible for appointment management, patient communication, follow-ups, and supporting the overall patient experience at the clinic. As we're newly opened, the role also comes with real ownership helping build processes and shape how the centre runs, working closely with the founder.

Key Responsibilities

Patient Management

- Welcome patients and visitors to the clinic
- Handle incoming calls, WhatsApp messages, and patient enquiries
- Schedule, confirm, and reschedule appointments
- Coordinate patient appointments with doctors
- Maintain and update patient records

Patient Follow-ups

- Send appointment reminders
- Follow up with patients after consultations and procedures
- Follow up on missed appointments and interested leads
- Ensure patients receive timely information regarding treatments and reviews

Front Office Administration

- Manage the reception and waiting area
- Handle billing support and appointment records
- Maintain basic clinic documentation and forms
- Support smooth day-to-day front desk operations

Sales Support

- Handle initial treatment enquiries
- Explain services, packages,



and promotions
- Coordinate consultation bookings for prospective patients
- Support lead conversion through regular follow-ups

Social Media Support

- Respond to basic enquiries received through social media and WhatsApp
- Coordinate collection of testimonials, reviews, and content from patients
- Support the marketing team with clinic-related content requirements

Desired Skills

- Strong communication skills in English and Hindi
- Pleasant personality and a customer-focused approach
- Comfortable with phone calls and patient interactions
- Basic knowledge of Excel, Google Sheets, and CRM tools
- Organised, proactive, and detail-oriented

Valuable to Have

- Experience in an aesthetic clinic, dermatology, spa, salon, wellness, or healthcare front office
- Basic familiarity with aesthetic, skincare, or wellness treatments
- Comfort with the pace and ambiguity of a newly opened business

How to Apply

Send your CV to [email protected]. Shortlisted candidates will be invited for a short in-person conversation.

Perks and benefits

Sales incentives, Performance bonus

📌 Clinic Manager cum Front Office Executive (Noida)
🏢 Glowniq's
📍 Noida