Location: Noida
Shift: 24/7(Rotational)
Working Days: 5
One way cab for odd hours

Minimum 1 year of experience is mandatory in Spanish Technical support role

Immediate joiners only

Role Overview:
The Service Desk Senior Associate(Spanish) advises and assists users over the phone, chat, or email in solving problems related to hardware, software, networks, and peripherals using available resources. technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on interpreting Information Technology (IT) policies and capabilities,limitations, etc. Provides quick responses to ensure maximum uptime for all users.

Role Responsibilities:

- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, applies fixes, and investigates root causes using internal instructions.
- Provides technical guidance for identifying, prioritizing, and resolving problems by telephone and email.




- Screens, refers and diagnoses internal inquiries and work requests related to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and internal departments to ensure accurate and timely resolution of all online system problems.

Key Skills:

- Ideally, a University education (preferably a technical degree) or Microsoft certifications
- Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
- Experience of providing Hybrid (Office and Remote) IT support is an advantage
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work night shifts when required

Riya Puri

(phone hidden)

[email protected]

📌 Spanish Technical Support (Noida)
🏢 NLB Services
📍 Noida