Job Title: Associate / Senior Associate Onboarding Operations

Location: Noida

Department: Enterprise

Role OverviewYou will be responsible for the end-to-end onboarding journey of online and offline merchants or partners. This includes verifying credentials, conducting riskassessments, and ensuring that the "Go-Live" process is frictionless whilemaintaining 100% regulatory compliance.

- Verification Compliance: Perform KYC (Know Your Customer) and KYB(Know Your Business) onboarding due diligence checks. Reviewdocuments and OVDs submitted by sales teams or merchants to ensureauthenticity.
- Risk Assessment: Conduct website and business model reviews to identifypotential fraud, brand reputation risks, or prohibited business categories.
- Process Management: Coordinate with internal stakeholders (Sales,Product, Tech, and Compliance) to resolve onboarding bottlenecks andreduce TAT (Turnaround Time).
- SOP Documentation:



Maintain and update Standard OperatingProcedures (SOPs) in line with changing RBI or NPCI guidelines.
- Stakeholder Management: Act as the primary point of contact for KeyAccount Managers (KAMs) to clarify documentation errors and merchantqueries.

Required Skills Qualifications

- Education: Bachelors degree in business, Finance, or a related field.
- Experience: 15 years in Fintech, Banking, or E-commerce operations(specifically in Merchant Onboarding or KYC).
- Domain Knowledge: Solid understanding of Payment Gateways, QRCodes, EDC/POS machines, and AML (Anti-Money Laundering) standards.
- Technical Skills: Proficiency in MS Excel (VLOOKUP, Pivot Tables) ismandatory.
- Attributes: High attention to detail and the ability to work in a quick-paced, 24/7environment.

📌 Service - Merchant Engagement Professional (Noida)
🏢 Paytm
📍 Noida