Key Roles & Responsibilities

1) Lead the Team:

- Manage and mentor a team of up to 15 across job acquisition and client engagement
- Set monthly targets, run regular reviews, and coach toward consistent performance
- Build a culture of ownership and continuous improvement

2) Drive Job Acquisition

- Reach out to existing paid clients to activate dormant postings
- Onboard recent companies via free trial offers and convert them to active posters
- Own the outbound pipeline — calls, emails, IVR, campaigns

3) Build Smarter Processes

- Identify manual tasks and find ways to automate or streamline them
- Own SOPs — keep them current and ensure team adherence
- Spot process gaps early and implement corrective actions

4) Track and Report

- Define KPIs for job acquisition, client coverage,



and team productivity
- Build and maintain dashboards for leadership visibility
- Proactively flag risks and opportunities with clear action plans

5) Improve Quality

- Audit client calls and interactions regularly
- Give specific, timely feedback that improves conversion outcomes
- Raise the bar on client communication quality across the team

6) Grow the Team

- Run R&R; programs that motivate and retain high performers
- Plan team-building activities that strengthen collaboration
- Create development plans for high-potential team members

📌 Client Acquisition Manager| Naukri.com| infoedge| (Noida)
🏢 Info Edge
📍 Noida