Role & responsibilities

- Handling customer queries related to booking, payments, possession & documentation
- Managing post-sales lifecycle (agreement, registry, possession, transfer cases).
- Coordination with Legal, Accounts, Projects & Facility teams
- Maintaining records in CRM/ERP (Dynamics 365 or equivalent)
- Handling customer escalations & legal cases professionally
- Managing site visits, possession scheduling & handovers
- Ensuring TAT compliance and audit readiness

Key Skill Requirements

- Solid communication & customer handling skills
- Experience in real estate CRM (mandatory preferred)
- Knowledge of Demand /Area Variation Demand, Agreement, Registry, Transfer & Possession processes
- Ability to handle high escalation cases (legal / financial)
- System knowledge: CRM / ERP tools

Experience Criteria

- CRM Executive: 2-4 years
- Senior Executive/Assistant Manager: 47 years
- Manager: 7+ years

Interested candidates can share their resumes on [email protected]

📌 Crm Manager (Noida)
🏢 A. L. Softweb
📍 Noida