Job Track Description:

- Achieves goals through the work of others.
- Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees.
- Requires broad technical expertise and company/industry knowledge.
- Accountable for functional, operational and/or program management.
- Management responsibilities include hiring terminating decisions, performance appraisals, pay reviews, training and development for three or more employees.

Functional Knowledge

- Requires indepth understanding of concepts, theories and principles in own discipline and growing knowledge of other disciplines.

Business Expertise

- Translates strategy/priorities into work product.

Impact

- Impacts the level of service and the teamability to meet quality, volume, and timeliness objectives.
- Guided by policies, resource requirements, budgets and the business plan.

Leadership

- Manages a generally homogeneous team; builds engagement in teams to meet service and/or operational challenges.
- Approves OT/ operational expenses/ rollup data to provide recommendations.

Problem Solving

- Identifies and resolves technical, operational and organizational problems.




- May participate in solving problems across a matrix.

Interpersonal Skills

- Guides, influences and persuades others either internally or lower complexity external customers or agencies.

Responsibility Statements

- Leads day-to-day functions and activities across Business Administration, including people management and operational subjects.
- Drives innovation and efficiencies of business opportunities, applying processes improvements and / or recent systems.
- Responsible for compliance and organizational policies and local regulations.
- Responds to ongoing delivery queries, escalations including participant account updates and discusses open issues log during client meetings.
- Identifies and monitors volume driven trend activities to develop strategic recommendations for client and internal partners for continuous improvement.
- Engages client or vendor to gather requirements for applicable changes.
- Provides resolution to a range of complex processes, ensure performance and quality standards, and identify opportunities for cross-client standardization.
- Responsible for routine maintenance and updates to continuity plan.

📌 Manager, Benefits Administration Services (Noida)
🏢 Conduent
📍 Noida