The Role: CRM Reporting, Salesforce

We are looking to hire a positive, proactive Salesforce CRM reporting specialist to work with stakeholder teams and scrum teams to ensure accurate reporting. The Salesforce reporting specialist will direct and coordinate the utilization of resources across stakeholder teams for accurate reporting. This role will communicate with the data management teams to ensure accurate data. This role will be responsible for translating stakeholder reporting requests to the scrum team for technical development and project execution when appropriate.

To be successful in this role you will need the ability to communicate across different teams with sometimes competing priorities. Salesforce, CRMA, Tableau and Tableau Next knowledge is a plus.

What's in it for you: • Be a part of an industry leading, Fortune 500 company. • Learn, adopt, and implement data governance best practices that impact positively across commercial value stream. • Gain wealth of experience by dealing with varied set of stakeholder and business processes. • Opportunity to strengthen business processes and implement your innovative ideas. • Opportunity to learn and develop professional competencies. • Opportunity to work across multiple regions, divisions, experience a diverse and inclusive culture.

Responsibilities: 1. Primarily responsible for providing support to the SPDJI Salesforce users ensuring their reporting needs are met promptly and effectively. 2. Maintain regular and clear communication with stakeholders to keep them informed about their request status and any necessary actions they need to take. 3.



Ability to manage multiple report requests simultaneously and prioritize tasks effectively. 4. Maintain reporting request queue with the ability to report on trends, data gaps, bugs, etc. 5. Maintain quality of work by following well defined procedures of the SPDJI Salesforce team. 6. Maintain the KPI for the team. 7. Ensure all reporting requests and permissions comply with compliance. 8. Working with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions. 9. Assess the effectiveness and accuracy of new data sources and data gathering techniques. 10. Coordinate with different functional teams to implement report models and monitor outcomes. 11. Perform and understand data extraction and analysis from various sources. (Salesforce.com, CRMA, Tabliea SOQL, etc.)

Basic Qualifications: 1. Must have a bachelors degree (preferably in the field of Business Management studies, Finance, or Computer sciences). 2. 2 to 3 years of working experience in related field. 3. Adaptability to CRM tools (Salesforce). 4. Strong analytical and problem-solving skills. 5. Knowledge of SOQL (salesforce object query language) and data warehouse experience is also preferred. 6. Demonstrate investigative research and analytical capabilities necessary to leadership team with accurate and insightful interpretation of financial information. 7. Solid attention to detail and analytical ability with an inquisitive mind. 8. Ability to work independently and as a fully contributing member of a team. 9. Ability to multi-task, work under pressure and meet tight deadlines. 10. Excellent communication skills, both written and oral. 11. Willingness to work in early morning/evening/night shift.

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