Interview Invitation | Customer Support / Seller Support (International Voice) | Amazon Delhi NCR

Dear Candidate,

Please apply only if you meet the below criteria:

- Have International Voice Process experience
- Comfortable with rotational shifts and rotational week-offs
- Can attend a face-to-face interview
- Comfortable with 5 days Work From Office
- Comfortable with 24x7 rotational shifts (cab facility available both ways)

Role Details

- Role: Customer Support / Seller Support (International Voice)
- Location: Delhi NCR
- Experience: 05 Years
- Education: 10+2 Mandatory
- CTC: 2.5 LPA 4.2 LPA + Special Allowance (based on relevant experience)
- Work Schedule: 5-day working week with 2 consecutive rotational week-offs
- Shift Timings: 24x7 Rotational Shifts
- Cab Facility: Available for both pick-up and drop

Additional Benefits

- Zeta Meal Card: 1,100 per month (13,200 annually)
- Health Insurance Coverage up to 5 Lakhs
- Night Shift Allowance: 150 per shift
- Overtime Allowance as per business requirements
- Permanent role on Amazon payroll with employee benefits

Interview Details

- Interview Mode: Face-to-Face
- Location: Amazon Office, Delhi NCR
- Interview Process: HR Screening + Assessment + Final Discussion
- All interview rounds will be completed at the Amazon office on the same day.

Source Reference: Please mention Naukri eHire at the venue

What to Bring

- Updated Resume
- Government Photo ID Proof
- Educational Documents (if available)
- Passport-size Photograph

Job Description

Key Responsibilities





- Provide world-class customer support through voice interactions.
- Handle customer and seller queries effectively and professionally.
- Resolve customer concerns while maintaining quality and productivity standards.
- Deliver a seamless customer experience and ensure issue resolution.

Required Skills

- Excellent verbal and written English communication skills
- Strong comprehension and problem-solving abilities
- Good typing and computer skills
- Familiarity with Windows, Microsoft Outlook, and internet-based applications
- Strong time management and prioritization skills
- Action-oriented, self-disciplined, and organized mindset
- Ability to work independently with minimal supervision
- Comfortable in a fast-paced and customer-focused environment

Customer Service Competencies

- Strong customer service orientation
- Ability to empathize with customers and understand their needs
- Excellent conflict resolution and de-escalation skills
- Ownership mindset with the ability to resolve complex customer issues
- Flexible to work weekends, holidays, and business-critical events as required

Problem-Solving Competencies

- Logical and analytical approach to resolving issues
- Effective decision-making and prioritization skills
- Strong attention to detail and organizational abilities
- Ability to remain composed and professional in challenging situations

Amazon is an equal prospect employer committed to creating a diverse and inclusive workplace for all employees.

Regards,
Naukri eHire

📌 International Customer Care Executive (Noida)
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