06 Aug
|
Naukri E-hire Campaign
|
Noida
06 Aug
Naukri E-hire Campaign
Noida
Roles and Responsibilities :
- Handle international calls from clients in the US market, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, complaints, and feedback through phone calls, emails, or chats.
- Utilize robust communication skills to build rapport with customers and maintain a positive attitude during difficult conversations.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
Job Requirements :
- 1-5 years of experience in an International BPO/Call Centre environment.
- Proficiency in handling international calls (US Voice Process) with excellent communication skills.
- Strong knowledge of the US process and ability to understand American accents.
- Experience working on international voice processes is essential.
📌 Customer Care Executive (Noida)
🏢 Naukri E-hire Campaign
📍 Noida