Urgent hiring For Team lead-CSE For the top BPO Company (Noida)

Urgent hiring For Team lead-CSE For the top BPO Company (Noida)

06 Aug
|
Firstmeridian Global Services
|
Noida

06 Aug

Firstmeridian Global Services

Noida

Interested candidate's can share their resume at - (phone hidden)

Role & responsibilities

1. Lead,mentor,andmanageateamof2025customersupportassociates. Drive team performance to achieve operational and customer experience goals.

Monitor and improve KPIs including CSAT, NPS, QA,Productivity, Attendance,

Shrinkage, Attrition, FRT, and AHT.

Conduct regular team huddles, coaching sessions, feedback discussions, and

performance reviews.

Handle customer escalations and ensure timely resolution of critical cases.

Identify performance gaps and implement action plans for improvement.

Ensure adherence to organizational policies, processes, and compliance requirements.

Collaborate with internal stakeholders to drive operational improvements and process

enhancements.

Supportrecruitment, onboarding, training, and employee engagement initiatives.

Maintain high levels of team morale and employee satisfaction

📌 Urgent hiring For Team lead-CSE For the top BPO Company (Noida)
🏢 Firstmeridian Global Services
📍 Noida

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