We are hiring!

Mandate : West or South Region Experience & Quick commerce Experience

Regional & Central Operations

Own end-to-end operational performance across all assigned cities and states

Coordinate and monitor ground logistics fleet

Act as control tower monitor order lifecycle from creation to closure daily

Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution

Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met

Drive continuous process improvements to eliminate recurring failures

Vendor & Partner Management

Own relationships with logistics partners, transport vendors, warehouses, and service providers

Drive performance through structured data-backed reviews and action plans

Ensure SLA and contractual compliance; manage escalations with explicit ownership and TAT

Conduct regular business reviews; identify gaps and implement corrective actions

Data Analytics & Insights





Analyze operational dashboards to identify trends, root causes, and efficiency gaps

Build and maintain performance scorecards for regions, cities, and vendors

Translate data into actionable recommendations to improve cost, speed, and experience

Technology & Process Excellence

Leverage platforms for visibility and control; champion adoption of new tools and dashboards

Collaborate with Product and Tech teams to identify automation opportunities

Enforce SOP compliance across all operational stakeholders

Field Operations & Governance

Conduct regular field visits to partner locations, warehouses, and hubs

Perform audits; identify operational gaps and implement fixes with accountability

Ensure adherence to safety, quality, and operational standards

Regards

Muskan Chauhan

Contact : (phone hidden)

📌 Regional Coordinator (Noida)
🏢 The Talent Keepers
📍 Noida