Role & responsibilities

- Provide L1 support for Credit Services and Underwriting platforms.
- Manage incidents, service requests, and escalations in line with SLAs.
- Perform initial triage, troubleshooting, and coordinate with L2/L3 teams for resolution.
- Handle high-priority production issues and communicate timely updates to stakeholders.
- Collaborate with Business, Operations, Technology, Product, and Support teams.
- Track and manage tickets using JIRA.
- Maintain knowledge articles, runbooks, and support documentation in Confluence.
- Support day-to-day underwriting processes and operational workflows.

Preferred candidate profile

- Experience in Application/Production Support (L1).
- Working knowledge of Credit Services and Underwriting operations.
- Robust understanding of L1, L2, and L3 support models.
- Experience with incident, service request, and escalation management.
- Proficiency in JIRA and Confluence.
- Strong stakeholder management and communication skills.
- Ability to prioritize and manage critical business-impacting issues in SLA-driven environments.

📌 Application Support AnalystCredit Services (Bengaluru)
🏢 EY
📍 Bengaluru