Key Responsibilities:

- Lead day-to-day support of middleware components, focusing on IBM MQ and IBM BAW, ensuring minimal downtime for business-critical airport systems.
- Monitor message queues, channels, and workflow health across production and non-production environments.
- Investigate and resolve incidents, integration failures, and workflow issues within SLA timelines.
- Coordinate with application, infrastructure, and operations teams to analyze and troubleshoot end-to-end issues.
- Perform root cause analysis for recurring incidents and suggest long-term fixes or process improvements.
- Handle middleware changes and deployments via change management processes.
- Maintain up-to-date documentation including queue/channel maps, workflow diagrams, and runbooks.

Required Skills & Experience:

- Bachelor’s degree in Engineering, Computer Science, or equivalent.
- 8+ years of experience in middleware and integration support, preferably in aviation or transport IT systems.(Lead-L3 Support)




- 3+ years of experience in middleware and integration support, preferably in aviation or transport IT systems.(L2 Support)
- Hands-on experience in IBM MQ administration (Queue Managers, Clustering, HA setup).
- Robust understanding of IBM BAW for supporting automated business workflows and case management.
- Familiarity with integration patterns and messaging protocols (REST, SOAP, JMS, etc.).
- Solid experience in system monitoring, incident management, and performance troubleshooting.
- Knowledge of ITIL processes and airport IT systems (e.g., AODB, RMS, FIDS, BHS integration) is highly desirable.
- Ability to work in a 24x7 support environment including on-call availability for critical issues.

- Support upgrades, patching, and routine maintenance in coordination with vendor and internal stakeholders.
- Ensure middleware platforms meet required security, compliance, and audit standards (ISO 27001, etc.).

📌 Lead – Middleware & Integration (Aviation Domain) (Delhi)
🏢 Gudah Consultants
📍 Delhi