Virtual Medical Assistant/Surgery Scheduler (Remote) Full-Time

Schedule: MondayFriday, 8:00 AM 5:00 PM CST (6:30 PM 3:30 AM IST)
Job Type: Full-Time
Location: Remote (must have a private, quiet workspace)
Pay: Rs 1.25-6 lakh/year (based on skills and performance), paid as hourly wage

Job Summary

We are hiring a Virtual Medical Assistant to support a medical practice with patient scheduling, insurance verification, EMR data entry, surgery scheduling and billing-related administrative tasks. This is a remote, non-clinical role. No healthcare experience is requiredtraining will be provided. This position is ideal for someone who is organized, dependable, and comfortable speaking with patients and insurance companies.

Key Responsibilities

- Answer calls/messages and assist patients professionally using scripts/templates

- Schedule, confirm, reschedule, and cancel appointments; maintain accurate calendars

- Collect and update patient demographics and insurance information

- Verify insurance eligibility/benefits (copays, deductibles, coinsurance, coverage status) and document results

- Enter and update information in the EMR/practice management system accurately

- Upload, label, and organize records, referrals, and other documents in the patient chart

- Support billing workflows such as claim status calls, documenting outcomes, and patient balance follow-up (training provided)





- Maintain trackers/logs and ensure timely follow-up on open tasks

- Escalate urgent or sensitive issues to the appropriate team member (no medical advice)

- Schedule surgeries, discuss pre-surgical plan with patients, verify surgery eligibility, book cases with hospitals

Required Qualifications

- Strong English skills (spoken and written) are required

- Excellent written and verbal communication; skilled phone etiquette

- High attention to detail, accuracy, and ability to manage multiple priorities

- Reliable high-speed internet and a private workspace suitable for confidential conversations

Preferred Qualifications

- Prior call center experience preferred (healthcare call center experience is a plus, but not required)

Work Environment & Expectations

- Remote role requiring a quiet, private workspace for confidential phone calls

- Must be able to work 8:00 AM – 5:00 PM CST (6:30 PM – 3:30 AM IST) consistently, Monday–Friday

- Comfortable learning and using multiple systems (email, scheduling tools, EMR, spreadsheets)

- Able to follow processes, use templates/scripts, and document accurately

Confidentiality & Compliance

- Must maintain strict confidentiality and follow privacy/security procedures (HIPAA-compliant handling of patient information)

- Must use approved communication tools and document all work accurately

📌 Virtual Medical Assistant/Surgery Scheduler (Delhi)
🏢 Virsaha
📍 Delhi