Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how advanced technology solutions were scaling to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven workplace, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting Applications for Procure to pay role - Noida

- Role: Procure to pay
- Work location: Noida
- Shift: ANZ (Shift will begin at 4 AM / 5 AM in the morning)
- Graduation: Commerce graduate

To act as a subject matter expert for Procure-to-Pay operations by driving operational excellence, resolving complex invoice and payment issues, ensuring compliance with financial controls, supporting stakeholders and suppliers, and leading continuous improvement initiatives across Accounts Payable processes.

The role is responsible for maintaining service delivery performance, supporting automation and transformation programs, driving process standardization, and acting as the primary escalation point for operational and control-related issues within the Accounts Payable function.

Key Responsibilities

1. End-to-End Process Ownership

- Own day-to-day Accounts Payable operations across assigned business units or process towers.
- Ensure invoices are processed accurately and within agreed service levels.
- Monitor process performance and proactively address operational bottlenecks.
- Drive adherence to established P2P policies, controls, and governance requirements.
- Support achievement of productivity, quality, and customer service targets.
- Act as the process SME for AP operations and related system activities.

2. Complex Exception & Escalation Management

- Manage complex invoice matching exceptions and payment disputes.
- Review and resolve aged transactions, blocked invoices, and high-risk exceptions.
- Act as the highest operational escalation point before leadership intervention.
- Partner with P2P, Business Users, and Suppliers to remove payment barriers.
- Conduct root cause analysis for recurring process failures.
- Develop preventive actions to reduce future exception volumes.

3. Supplier Relation & Query Resolution

- Manage critical supplier relationships from an Accounts Payable perspective.
- Resolve high-priority supplier escalations impacting business continuity.




- Drive timely closure of supplier payment inquiries.
- Support supplier experience improvement initiatives.
- Collaborate with supplier portal and case management teams.
- Review trends in supplier complaints and establish corrective action plans.

The role is expected to maintain high service levels across supplier query management processes and support best-in-class supplier payment experiences

4. Controls. Compliance & Risk Management

- Ensure compliance with internal controls and financial governance requirements.
- Perform review activities for critical transactions and approval workflows.
- Support audit preparedness and regulatory compliance activities.
- Monitor segregation of duties and access control compliance.
- Identify operational, financial, and control risks.
- Lead remediation activities for identified control deficiencies.

The role will support evolving controls including Role-Based Access Control (RBAC) and enterprise governance initiatives.

5. Operational Analytics & Performance Management

- Monitor AP performance dashboards and KPI metrics.
- Analyse trends related to invoice aging, exception rates, payment accuracy, and productivity.
- Identify performance improvement opportunities through data analysis.
- Prepare operational insights and management reports.
- Track SLA adherence and qual performance.
- Present process performance findings to stakeholders and leadership teams.

6. Automation & Process Improvement Leadership

- Lead Lean and Continuous Improvement initiatives across AP operations.
- Identify automation opportunities within invoice processing and query management.
- Support implementation of RPA, OCR, EDI, PEPPOL, AI and workflow enhancements.
- Participate in UAT, process design reviews, and solution deployments.
- Drive standardization across business units and P2P workflows.
- Support transformation programs focused on efficiency, control, and scalability.

The organization continues to focus on automation, PEPPOL adoption, standardization, AI enablement, and query resolution optimization, making this a critical expectation for the role.

7. Reconciliation, Close & Financial Integrity

- Lead vendor reconciliation reviews and issue resolution.
- Oversee GRIR clearing and aging management activities.
- Support accrual validation and month-end close processes.
- Ensure financial accuracy of AP balances and reporting outputs.
- Review unresolved reconciling items and drive timely closure.
- Partner with Finance and Controllership teams on period-end deliverables.

8. Stakeholder Coordination

- Partner with P2P, Treasury, Finance, Business Teams, and Suppliers.
- Provide SME guidance to AP analysts and junior team members.




- Conduct process training and knowledge-sharing sessions.
- Support governance reviews and operational meetings.
- Influence process adherence and policy compliance across stakeholders.
- Represent AP operations in transformation and change initiatives.

Experience in:

- Experience working within highly automated AP environments leveraging EDI, OCR, workflow, and ERP platforms preferred.
- Proven experience as a process SME
- Strong coaching and mentoring capability
- Ability to manage complex escalations independently
- Experience leading process improvement initiatives
- Strong decision-making skills
- Ability to influence stakeholders without direct authority

Analytical Skills

- Advanced root cause analysis capability
- Strong reporting and KPI management experience
- Ability to interpret operational trends and business impacts
- Data-driven decision making
- Advanced Excel and reporting expertise

Behavioural Skills

- Excellent communication skills
- Strong stakeholder management capability
- High level of accountability and ownership
- Problem-solving mindset
- Ability to work under pressure and manage multiple priorities
- Continuous improvement orientation

Technical Skills

- SAP (mandatory/preferred)
- Accounts Payable workflow tools
- ServiceNow or Case Management Platforms
- Advanced Excel
- Power BI (preferred)
- Automation tools and RPA exposure
- EDI / OCR / PEPPOL knowledge preferred
- Understanding of AI-enabled finance operations preferred

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Specialist - Accounts Payable - ANZ Shift - Noida
🏢 Genpact
📍 Noida