Work Week: 6 Days

Shift: Rotational

Key Responsibilities:

1. Review and approve ORM team outputs (customer query responses, brand engagement messages, reports, sentiment analysis, and case resolutions) before publishing.

2. Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand guidelines are met.

3. Maintain a quality checklist and scoring sheet to track team performance and identify improvement areas.

4. Collaborate with ORM Managers and Team Leads to ensure feedback is implemented and processes are optimized.

5. Monitor adherence to SLAs (Service Level Agreements) and ensure timely escalations for critical cases.

6. Provide constructive feedback to improve quality standards.

7 .Maintain updated knowledge of brand guidelines,



digital etiquette, and platform-specific requirements.

Requirements:

1. Bachelors degree in Marketing, Communications, or related field.

2 .1+ years of experience in ORM, quality control, or digital customer servicing.

3. Strong command of English (written and verbal) with excellent grammar and tone adaptability.

4. Familiarity with ORM tools (e.g., Sprinklr, Hootsuite, Brandwatch, Social Studio) is a plus.

5. Solid analytical skills and attention to detail.

6. Ability to work under tight deadlines without compromising quality

📌 Content Quality Associate (Delhi)
🏢 Repindia
📍 Delhi