About the Role:

We are looking for a customer-focused, enthusiastic Customer Service Executive for the Travel Domain to assist customers with travel-related queries, bookings, cancellations, modifications, refunds, and overall travel support, with hands-on experience in GDS systems.

The ideal candidate should have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences.

Key Responsibilities:

Customer Support:

- Handle customer queries via phone, email, chat, or social media.
- Assist customers with flight, hotel, holiday package, visa, and travel insurance inquiries.
- Provide accurate information regarding booking policies, baggage rules, cancellation charges, refunds, and travel updates.
- Resolve customer complaints in a professional and timely manner.

Booking & Reservation Support:

- Process flight, hotel, and holiday bookings.
- Assist customers with itinerary changes, rescheduling, cancellations, and refunds.
- Coordinate with airlines, hotels, vendors, and travel partners when required.

Issue Resolution:

- Handle escalations and ensure customer satisfaction.
- Troubleshoot booking/payment issues.




- Maintain high service quality standards and response times.

- Documentation & Systems:
- Update CRM systems with customer interactions.
- Maintain proper records of cases and follow-ups.
- Ensure compliance with company policies and travel regulations.

Work Schedule:

- This role will be based on a shift system, including weekends and public holidays.
- Candidates should be flexible to work in rotational shifts as per business requirements.

Required Skills:

- Excellent verbal and written communication skills.
- Strong customer handling and interpersonal skills.
- Ability to work under pressure and handle difficult situations.
- Basic computer knowledge and CRM tools experience.
- Good understanding of travel industry processes and terminologies.
- Problem-solving mindset.
- Versatile to work in rotational shifts/weekends if required.

Preferred Qualifications:

- Graduates can apply.
- 25 years of experience in Customer Service / Travel Support / BPO / OTA preferred.
- Experience with GDS systems such as Amadeus, Galileo, and Sabre.
- IATA certification will be an added advantage.

📌 Customer Service Executive/Sr. Executive_Delhi Aerocity_Travel Domain (New Delhi)
🏢 Adventure India Journey
📍 New Delhi