Job Title: Collection Executive / RBI Collection Executive / Legal Collection Executive / Team Leader (TL)Company: Fintech Cloud Location: South Extension, New Delhi Employment Type: Full-time Experience: Minimum 1 year (Relevant experience preferred) Salary: Based on experience and interview Job Summary Fintech Cloud is looking for dynamic, customer-focused, and result-oriented professionals to join our Collections team. The ideal candidate should have excellent communication skills, be confident in handling customer interactions, resolving queries and complaints, and achieving collection targets while maintaining a high level of professionalism.Open PositionsCollection ExecutiveRBI Collection ExecutiveLegal Collection ExecutiveTeam Leader (TL) Key Responsibility Collection Executive • Handle inbound and outbound collection calls. • Follow up with customers for overdue payments. • Resolve customer queries professionally. • Achive monthly collection andrecovery targets • Negotiate payment plans and ensure timely recovery. • Maintain accurate customer records and follow-up updates.Open Positions • Collection Executive • RBI Collection Executive • Legal Collection Executive • Team Leader (TL) RBI Collection Executive • Handle customer complaints and ensure timely resolution. • Resolve customer queries while adhering to RBI guidelines. • Manage escalated cases with professionalism and empathy. • Ensure compliance with all regulatory and company policies. • Maintain accurate documentation and case records.



• After the Customer Queries we need to bring the outstanding balance. Legal Collection Executive • Handle legal recovery cases and coordinate with internal legal teams. • Follow up on overdue accounts through legal recovery procedures. • Maintain documentation related to legal cases. • Communicate professionally with customers regarding legal matters.Team Leader (TL) • Lead, mentor, and manage the collections team. • Monitor daily performance and target achievement.Conduct team coaching and performance reviews. • Ensure compliance with company policies and RBI guidelines. • Drive team productivity and customer satisfaction. Candidate Requirements • Minimum 1 year of relevant experience. • Excellent verbal communication and customer handling skills. • Robust problem-solving and complaint-resolution abilities. • Ability to handle customer queries professionally. • Good negotiation and convincing skills. • Target-oriented with a positive attitude. • Basic knowledge of MS Office and CRM systems. • Ability to generate and maintain customer relationships/business opportunities where applicable.Why Join Fintech Cloud? Competitive salary based on experience. Career growth opportunities. Professional and supportive work environment. Learning and development opportunities. Apply Now

Email: [email protected] Contact: +91 92899 60593 Location: South Extension, 100m from south ex metro station New Delhi

Preferred candidate profile

📌 Collection Team Lead (New Delhi)
🏢 Fintech Cloud
📍 New Delhi