Roles and Responsibilities :

Own strategic enterprise accounts, ensuring customer satisfaction, retention, account growth, and overall account health.

Build trusted relationships with business and technology stakeholders to understand business objectives, challenges, and evolving priorities.

Lead customer discovery sessions, workshops, and solution discussions to identify opportunities and define value-driven technology solutions.

Collaborate with Solution Architects, Delivery, and Engineering teams to design scalable, commercially viable solutions aligned with customer needs.

Translate business requirements into solution strategies, validate technical feasibility, and ensure smooth transition from pre-sales to delivery.

Support the complete pre-sales lifecycle, including solution design, proposals, SOWs, effort estimation, pricing inputs, POCs, customer presentations, and commercial discussions.

Monitor account performance, project progress, customer satisfaction, and solution adoption while proactively addressing delivery and business risks.

Act as the voice of the customer by providing feedback that drives service improvements and delivery excellence.

Identify and drive cross-sell and upsell opportunities across

Impressico's IT services, including AI/ML, Cloud, Data Engineering, Analytics, Automation, and Digital Transformation.

Develop strategic account plans, manage opportunity pipelines, contribute to forecasting, and support contract renewals and account expansion.

Maintain executive-level customer engagement through business reviews, governance meetings,



and strategic planning sessions.

Represent Impressico Business Solutions in customer engagements and stay updated on emerging technologies and market trends to recommend innovative solutions.

Job Requirements :

Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field; MBA or Master's degree preferred.

10+ years of experience in IT Services with strong exposure to Customer Success, Strategic Account Management, Pre-Sales, Solution Consulting, or Enterprise Sales.

Robust understanding of Software Engineering, Cloud (AWS, Azure, GCP), AI/ML, Data Engineering, Digital Transformation, Managed Services, and Enterprise IT solutions.

Experience in solution consulting, proposal development, SOW preparation, effort estimation, pricing support, pipeline management, and commercial discussions.

Proven ability to translate business challenges into technology-driven solutions and deliver measurable customer outcomes.

Demonstrated success in managing enterprise accounts, driving customer retention, account growth, and revenue expansion.

Strong business and commercial acumen with excellent stakeholder management, communication, presentation, negotiation, and consulting skills.

Experience engaging with CXOs and senior business leaders.

Strong analytical, problem-solving, and decision-making skills.

Familiarity with Agile methodologies, Managed Services, and global delivery models.

Experience working with global customers and distributed delivery teams is an advantage.

📌 Customer Success Manager (Delhi)
🏢 Impressico Business Solutions
📍 Delhi