Role & responsibilities

- Handle customer queries through Voice and Chat support.
- Provide prompt, accurate, and professional resolutions to customer concerns.
- Deliver exceptional customer service while maintaining quality standards.
- Understand customer requirements and offer appropriate solutions.
- Document customer interactions accurately in the system.
- Meet productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the relevant team whenever required.
- Adhere to company policies, processes, and compliance guidelines.

Preferred candidate profile

- Graduate or Undergraduate (as per company eligibility).
- Freshers and experienced candidates are welcome to apply.
- Prior experience in Voice, Chat, Customer Support, BPO, or Contact Centre is an added advantage.




- Strong interpersonal and communication skills.
- Immediate joiners will be preferred.
- Willing to work from the office in Gurugram or Noida.

Key Skills

- Excellent verbal and written communication skills in English.
- Strong customer service orientation.
- Good problem-solving and analytical abilities.
- Ability to multitask and work in a quick-paced environment.
- Basic computer knowledge and typing skills.
- Comfortable working in rotational shifts and rotational week offs.
- Positive attitude with a willingness to learn.

FOR MORE DETAILS CONTACT -

YASHMEET - (phone hidden)

📌 International Customer Care Executive || Gurugram/Noida
🏢 Expert Staffing Solutions New Delhi
📍 Noida