Job Description

Customer Success Support Specialist

The Customer Success Support Specialist plays a critical role in supporting Customer Success Managers and cross functional stakeholders by executing customer success operations with high accuracy, compliance, and timeliness. This role focuses on end to end support for proposals, renewals, contracts, and operational activities while ensuring data cleanliness, system accuracy, and process adherence across enterprise tools.

Your Responsibilities:

Operational & Process Execution

- Execute assigned customer success and proposal support processes in strict compliance with established SOPs, policies, and governance guidelines .
- Provide operational and administrative support for end to end proposal, quotation, contract, and renewal activities .
- Maintain accurate status of projects, contracts, proposals, and quotations throughout their lifecycle from creation to closure.

Data Management & Reporting

- Gather, validate, and summarize enabling data required to execute tasks effectively.
- Ensure timely, accurate, and clean data updates in business systems (e.g., SAP, IFS, internal workflow apps).
- Extract system data and publish standard reports and dashboards for regional stakeholders as per defined cadence.
- Monitor aging items and proactively follow up to maintain process health and visibility .

Stakeholder Collaboration

- Work closely with regional, domestic, and global stakeholders (CSMs, Sales, Planning, Finance, Operations) to ensure smooth execution and compliance.
- Coordinate with Planning teams to confirm and share parts/material availability , when required.
- Route requests to the appropriate owning teams when items fall outside scope.

Quality, Compliance & Audits





- Demonstrate ownership and accountability for meeting process objectives, SLAs, commitments, and deadlines .
- Support root cause analysis for deviations raised by stakeholders and document corrective actions.
- Assist with audit responses and required documentation.
- Maintain strict confidentiality of sensitive commercial, financial, and technical information.

Communication & Continuous Improvement

- Use official communication tools (emails, meetings, conference calls) to engage with peers, customers, and stakeholders on process updates, discussions, feedback, and presentations.
- Identify opportunities for process improvements, standardization, and automation to enhance efficiency and customer outcomes.

The Essentials - You Will Have:

- Bachelor s degree in business, Commerce, Operations, or a related field.
- 2 5 years of experience in Customer Success Support, Proposal Operations, Sales Operations, or Commercial Operations .
- Experience supporting global or regional teams is preferred.
- Solid Skills in Microsoft excel for working with data, Solving Problem and drawing insight from different sources
- Understanding of Presales/Proposals
- A team Player who works well with different departments
- Skilled in handling multiple tasks and shifting priorities

The Preferred - You Might Also Have:

- Experience working with advance excel, words,etc.
- Familiarity with Power automate and power apps for process automation and application developments

Other Experiences Preferred too: P2P , Quote to Cash, Supply Chain, relevant Administrator experiences.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Support Specialist (New Delhi)
🏢 Rockwell Automation
📍 New Delhi