Location: New Delhi, India

Company: CitizenEarth

Employment Type: Full-Time

About CitizenEarth

CitizenEarth is a premium sustainable lifestyle brand born from climate expeditions to Antarctica and the Arctic. Through apparel, accessories, stories, films, and experiences, we exist to rekindle humanity's connection with nature.

Beyond products, CitizenEarth is building a global community of explorers, creators, scientists, artists, entrepreneurs, and changemakers who believe in a more connected relationship between people and the planet.CitizenEarth More Than a Fashion Brand

Our newest venture, CitizenEarth, represents the future of conscious living.

We're building an impact-first, purpose-driven sustainable fashion and lifestyle brand that believes style should never come at the expense of the planet. Every product, every story, and every decision is guided by our commitment to sustainability, innovation, and responsible design.

It's a movement that is reimagining how people connect with fashion, sustainability, and everyday choices. Our vision is to make conscious living aspirational, accessible, and effortless for the next generation.

Our Mission

We are on mission to prove that great style and sustainability can go hand in hand. We believe fashion shouldn't come at the cost of the planet, and we're creating products that are thoughtfully designed, responsibly made, and built to last.

Our Vision

To make sustainable fashion accessible, desirable, and the recent normalone conscious choice at a time.

What We Stand For

Sustainability First

Design with Purpose

People & Planet

Innovation at every step

Why Join Us?

Joining us means becoming part of an early-stage journey where your ideas won't just be heardthey'll shape the company.

You'll work alongside passionate builders, creative thinkers, and problem-solvers who care deeply about creating meaningful impact. Every project you take on will contribute to building a brand that customers love and a future we can all be proud of.

Who We're Looking For

We're looking for curious minds, self-starters, and people who thrive in dynamic environments. If you're excited by challenges, enjoy building from the ground up, and want your work to create a positive impact on the world, you'll feel right at home here.

If you're excited about creating something meaningful, challenging conventional thinking, and leaving the fashion industry better than you found it, we'd love to build this journey with you.

Why This Journey is Different !!!!





Most organizations hire people to fill roles.

We invite people to build something that matters.

Whether it's developing breakthrough technologies, designing meaningful products, creating memorable customer experiences, or scaling a purpose-led brand, every individual at Best Group has the opportunity to contribute, innovate, and leave a lasting impact.

The Opportunity

If you're looking for a conventional job, we're probably not the right place.

But if you're excited by building from the ground up, solving meaningful problems, working alongside passionate people, and growing with a company that's shaping the future across multiple industries, we'd love to have you on this journey.

Role Overview

The Customer & Community Executive will be responsible for creating exceptional experiences across every stage of the CitizenEarth journey from first interaction to long-term community engagement.

This role combines customer experience, relationship management, operations, events, and community building to ensure every interaction reflects the warmth, thoughtfulness, and premium experience that defines CitizenEarth.

One of the most important responsibilities of this role will be to help build CitizenEarth's global community from the ground up.

You will be responsible for designing, launching, and scaling initiatives that transform customers, supporters, creators, and collaborators into an engaged and connected global community.

We are looking for someone entrepreneurial, creative, and deeply curious about human connection and community building who will act as the bridge between our brand and our community.

Key Responsibilities

1. Customer Experience Management

Manage all customer communication channels including:

- Email
- WhatsApp
- Instagram DMs
- Website chat
- Phone calls
- Deliver timely, thoughtful, and personalized customer support.
- Resolve customer issues efficiently while maintaining a premium brand experience.
- Handle inquiries related to:
- Products
- Sizing
- Materials
- Sustainability credentials
- Shipping and delivery
- Exchanges
- International orders
- Ensure all customer interactions meet defined service standards and response timelines.





2. Community Building

Support the growth and engagement of the CitizenEarth community through:

- Community onboarding initiatives.
- Member engagement activities.
- Welcome journeys for new community members.
- Relationship management with ambassadors, creators, explorers, and collaborators.
- Encouraging meaningful conversations across digital platforms.

3. Community Operations

- Maintain community databases and CRM records.
- Track member participation and engagement.
- Support the management of:
- Community newsletters
- Community updates
- Invitations and registrations
- Membership initiatives
- Ensure accurate records of community interactions and partnerships.

4. Events and Experiences

Support planning and execution of all CE events and experiences.

Responsibilities include:

- Participant communication
- Registrations
- Event logistics
- Vendor coordination
- Guest experience management
- Post-event feedback collection

5. Community Partnerships

- Assist in managing relationships with key opinion leaders, influencers etc.
- Support outreach and partnership execution.
- Coordinate gifting and partnership logistics where required.

6. Customer Insights and Feedback

- Capture customer feedback and community insights.
- Identify recurring questions and improvement opportunities.
- Share customer insights with product, marketing, and operations teams.
- Help improve products and experiences based on customer feedback.

7. Brand Representation

Act as a brand ambassador in every interaction.

Ensure all communication reflects CitizenEarth's values of:

- Curiosity
- Exploration
- Optimism
- Responsibility
- Thoughtfulness
- Respect for people and planet

8. Cross-Functional Collaboration

Work closely with:

- Founder and Leadership Team
- Marketing Team
- E-Commerce Team
- Operations Team
- Logistics Partners
- Content Team
- Community Partners
- External Vendors

Required Experience

- 25 years of experience in community management, or relationship management roles.
- Experience in premium, luxury, fashion, lifestyle, hospitality, or consumer brands preferred.
- Experience managing customer communication across multiple channels.
- Experience with events, communities, or memberships is highly desirable.

Technical Skills

Preferred experience with:

- Shopify
- CRM platforms
- WhatsApp Business
- Google Workspace
- Microsoft Excel
- Customer support tools
- Community management platforms
- Event management tools

📌 Community Specialist (New Delhi)
🏢 Best Group
📍 New Delhi