Company Brief :

One of our key employers is a leading technology organization specializing in Computer Vision, Artificial Intelligence, and Machine Learning solutions. The organization develops advanced industrial AI platforms that leverage computer vision and edge AI technologies to enable real-time quality inspection, intelligent monitoring, and process automation. Its cutting-edge solutions help manufacturing and industrial enterprises enhance product quality, improve operational efficiency, minimize manual intervention, and accelerate digital transformation through AI-driven automation .

Job Overview

We are looking for a Field Service Engineer Engineer to ensure the smooth functioning ,maintenance, and reliability of deployed AI and Computer Vision systems at customer sites. This role involves system monitoring, troubleshooting, preventive maintenance, and

close coordination with customers and internal engineering teams to ensure minimal downtime and high service standards.

Key Responsibilities

1. System Monitoring & Troubleshooting

Monitor deployed systems and perform regular health checks.

Diagnose hardware, software, and network-related issues.

Provide L1/L2 support and escalate issues as per defined processes.

2. Deployment & Maintenance

Support system deployment, configuration, and user onboarding.

Perform preventive maintenance, calibration of cameras/sensors, and hardware checks.

Apply software patches, updates, and version upgrades with minimal disruption.

3. Incident Management & Reporting

Log, track, and resolve support tickets within defined SLAs.

Maintain accurate service records and prepare periodic reports.

Conduct root-cause analysis for recurring issues.

4.



Client & Internal Coordination

Interface with customer IT/OT teams for issue resolution and maintenance planning.

Collaborate with Product and Engineering teams for bug reporting and enhancements.

Provide feedback from field deployments to improve system reliability.

Key Result Areas (KRAs)

Maintain high system uptime across deployed customer sites.

Ensure timely resolution of support tickets.

Adherence to preventive maintenance schedules.

Deliver high levels of customer satisfaction.

Key Performance Indicators (KPIs)

Monthly system uptime targets.

First-time issue resolution rate.

SLA adherence for ticket response and closure.

Preventive maintenance compliance percentage.

Customer feedback and service ratings.

Qualifications

Diploma or Bachelors degree in Electronics, Electrical Engineering, Computer Science, or a related field.

Technical certifications like CompTIA A+, Network+, or equivalent (preferred)

25 years of experience in IT support, system administration, or hardware support,preferably with exposure to industrial automation systems

Technical Skills

Basic knowledge of Windows and Linux operating systems.Networking

fundamentals (TCP/IP, LAN diagnostics, IP configuration).

Familiarity with IP cameras, sensors, and industrial hardware components.

Experience with remote desktop tools, log analysis, and basic troubleshooting

utilities.

Understanding of preventive maintenance and system diagnostics procedures.

Core Competencies

Strong problem-solving and analytical abilities.

Customer-focused mindset.

Clear communication and reporting skills.

Ability to work independently in field environments.

📌 Field Service Engineer (Pune)
🏢 hiringhood
📍 Pune