Primary Responsibilities

- Lead the Used car loan business across the state to drive revenue growth and customer engagement.
- Guide the distribution of cross-sell products to meet volume and growth targets.
- Collaborate with the Digital Marketing team to increase customer penetration through digital channels.
- Build and nurture strategic partnerships with key dealers, OEMs, and channel/product partners to expand portfolio reach.
- Monitor portfolio performance and quality; provide recommendations for course correction to Product and Sales teams.
- Work with the Product team to develop differentiated offerings in the car loan category.
- Partner with the Business Analytics team to identify cross-sell opportunities and optimize customer engagement.

Secondary Responsibilities

- Create an setting focused on digital enablement to meet evolving customer needs.
- Drive initiatives aligned with the banks rapid growth targets and strategic objectives.

Managerial & Leadership Responsibilities

- Mentor and coach senior team members to instill a culture of customer centricity, innovation, compliance,



and integrity.
- Promote automation and digital transformation across teams.
- Attract and retain top talent to support business expansion and performance excellence.
- Demonstrate ability to build, lead and motivate high-performing teams.

What We Are Looking For

Education

- Graduate in any discipline.
- Postgraduate qualification (MBA/PGDM) is preferred.

Experience

- Minimum 8 years of relevant experience in car loans or retail lending, with leadership exposure.

Skills and Attributes

- Strong strategic and analytical thinking with deep domain expertise in car loans.
- Proven leadership and team management capabilities.
- Excellent communication, stakeholder management, and relationship-building skills.
- Ability to drive business growth while maintaining portfolio quality and compliance.
- Experience in digital banking initiatives and customer experience enhancement.
- High level of integrity and execution orientation.

📌 State Head Used Car Loans (Delhi)
🏢 IDFC FIRST Bank
📍 Delhi