Job Summary

Reservations Executive

Business Unit: Taj Palace, New Delhi

Department: Commercial

Behavioural Competencies

- Process Excellence
- Result Orientation
- Collaborative Engagement
- Change Championship
- Growth Mindset
- Guest Centricity
- Personal Effectiveness

- Manage room and safari reservation requests received through telephone, email, online channels, and travel partners while ensuring prompt and accurate confirmations.
- Provide guests with detailed information regarding accommodation options, safari packages, rates, availability, policies, and special promotional offers.
- Update reservation systems with accurate booking information, guest preferences, payment details, and special requests to ensure seamless guest experiences.
- Coordinate closely with front office, sales,



and operations teams to optimize occupancy levels and ensure productive allocation of accommodations.
- Process booking modifications, cancellations, refunds, and waitlists while adhering to company policies and reservation procedures.
- Monitor reservation trends, prepare occupancy reports, and assist management with forecasting and revenue optimization activities.
- Respond professionally to guest inquiries, travel agents, and corporate clients while maintaining high service standards and timely communication.
- Ensure confidentiality of guest information and compliance with Taj Safaris' reservation policies, quality standards, and hospitality guidelines.

📌 Reservations Executive (New Delhi)
🏢 Taj Safaris
📍 New Delhi