- 5+ years of experience in IT Operations/Production support.
- Strong ITIL Service Management Skills.
- Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents.
- Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or Subject Matter Expert to restore/resolve services.
- Ensure that proper initial incident delivery is provided to end-user or customer. Search database containing records of problems, symptoms and resolutions.
- Use Escalation Matrix appropriately to get appropriate level of focus from technical teams and management.
- Have a good understanding of Infrastructure Technologies like Linux, Servers, Middle-Ware and Networking etc.
- Must be detail-oriented, committed to deadlines and have solid verbal and written communication skills. Solid coordination skills with multiple stakeholders.
- Leadership driving production issues to resolution.



Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.
- Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting, communication with all stakeholders from business, management and technical teams.

Requirements:

- BE Computer Science or related technical degree or work experience.
- Should have experience of working on highly available systems either in on-premise hosting or cloud hosting model.
- Strong documentation, reporting, excellent communication skills and active listening. Strong teamwork ethic willing to jump in to assist others.
- Accountability, Ownership and Commitment to quality and deadlines.
- An independent worker who will take the initiative to ensure goals are met.
- Ability to work under pressure with changing objectives and deadlines.
- Creative problem solver with strong analytical skills.
- Highly reliable and organized with strong attention to details, with ability to concurrently manage multiple tasks.

📌 Infrastructure Systems Engineer II (Bangalore Rural)
🏢 Conduent
📍 Bangalore Rural