Key Responsibilities - Learning & Development Strategy

- Develop and execute the annual Learning & Development calendar.
- Identify organizational training needs through Training Need Analysis (TNA).
- Design structured learning programs aligned with business goals.
- Build competency-based learning paths for all restaurant positions.

Induction & Onboarding

- Conduct New Employee Orientation programs.
- Ensure all new hires complete induction before deployment.
- Monitor onboarding effectiveness and probation learning progress.

Restaurant Operations Training - Deliver operational training for:

- Customer Service Excellence
- SOP Compliance
- Food Safety & Hygiene
- Grooming & Qualified Etiquette
- POS System Training
- Guest Complaint Handling
- Upselling Techniques
- Product Knowledge
- Cash Handling
- Teamwork & Communication

Leadership Development

- Develop Restaurant Managers, Assistant Managers, Shift Managers, and Team Leaders.
- Conduct supervisory and leadership workshops.
- Coach managers on people management and performance improvement.





Compliance & Quality Training

- Ensure mandatory training on Food Safety, FSSAI, HACCP, Fire Safety, and Workplace Safety.
- Coordinate with QA and Operations teams to improve audit scores.
- Conduct refresher training based on audit findings.

Performance Improvement

- Evaluate training effectiveness using assessments and observations.
- Identify performance gaps and implement corrective training.
- Track employee productivity improvements post-training.

Training Administration

- Maintain training records, attendance, certifications, and employee learning history.
- Prepare monthly Learning & Development MIS and dashboards.
- Maintain digital training content, manuals, SOPs, and presentations.

Stakeholder Collaboration

- Partner with Operations, QA, HR, and Central Kitchen teams.
- Support new restaurant openings, menu launches, and process changes through training.

📌 Trainer (Chennai)
🏢 SPI Diners
📍 Chennai