Job description

- Maintain up-to-date customer database and records in the system
- Service Reminder call to customers as per process
- Take appointments during Service Reminder calls and update the system
- Post Service Feedback calls to customers as per the process
- Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
- Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
- Do Insurance renewal reminder calls and promote BharatBenz Insurance.
- Make service measure calls as per requirement
- Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement Roles and Responsibilities

Desired Candidate Profile

Perks and Perks

📌 Customer Relationship Executive (Ambattur)
🏢 Gurudev Motors
📍 Ambattur