Job Description Division SCM & Finance Org Keys SO Function / Sub Function Service Operations / Carrier Collection Role Title Team Lead - Carrier Collections Role Code (To be filled by HR Team)

Reporting Structure (Organogram): Team Lead Carrier Collections => Lead Carrier Collections => Head Carrier Collection (Aggregator) CA2 if any Responsibility Level (Band) Grade/Level: (To be filled by HR Team) Job responsibility

RESPONSIBILITY

Position involves following areas of responsibility

- Portfolio level tracking of outstanding
- Own account-level tracking of outstanding balances and receivables to ensure timely collections
- Achieve Timely Bill Submission , collection, PDD, and assigned KPI targets through structured follow-ups and escalation management
- Build and maintain strong relationships with customers , acting as a single point of contact for account-related concerns
- Perform customer account reconciliation and conduct regular interlocks with customers for closure of open items
- Capture customer issues on time , ensure appropriate logging, and drive timely reconciliation and resolution
- Take proactive actions to prevent aging, disputes, and credit risk exposure
- Coordinate closely with Sales, Network and Finance teams to resolve billing, service, and operational issues
- Conduct customer visits (especially large / strategic accounts) to assess service levels, receive feedback, and strengthen partnerships
- Ensure compliance with internal policies, collection processes, and governance standards
- Cross function interaction both within Business & other functions like Network, Finance for issue closure.

Span of control:



Geographic Region -CA South No. of reports (direct & indirect)- if any Direct Internal Other teams in Customer Service, Sales, Billing Operations, Dispute Resolution, Carrier Settlement, Credit Control Necessary Preferred Skills

- Proficient in MS Office utilities
- Knowledge of telecom industry for automation initiatives
- Knowledge about documentation policy, provisioning systems (EPOS, Metasolv), activitation process
- Enterprise Product Knowledge VOICE and DATA, IRU. COLO
- Proficiency in MS Office tools (Excel, PowerPoint, Outlook)
- Strong experience in customer account reconciliation and receivable management
- Customer-focused mindset with excellent relationship management skills
- Highly target-oriented with the ability to manage pressure and deadlines
- Exposure to managing Large enterprise customers
- Strong cross-functional coordination skills , working closely with Sales, Network, and Finance teams
- Effective communication, negotiation, and problem-solving abilities

. . Qualification Graduate/Post Graduate with relevant experience . . Overall Work Experience Minimum 3-5 years industry experience with strong knowledge of functional domain . Behavioural Attributes

- Solid Relationship Management
- Able to work under high pressure without losing sight of targets
- Aggressive to drive results as per GOAL

.

.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Lead - Carrier Collections (Chennai)
🏢 Tata Tele Business Services (TTBS)
📍 Chennai