This role is responsible for building future-ready sales capability combining sales psychology, BFSI compliance, digital tools, and AI-assisted selling techniques.

You will ensure that every sales professional is trained not just to sell but to convert consistently and compliantly.

What You Will Do

- Design and institutionalise Sales CoE training frameworks covering the complete sales lifecycle from prospecting and discovery to objection handling, closing, and post-sale compliance aligned to BFSI products such as Credit Cards and Personal Loans.
- Own end-to-end new-hire readiness , ensuring agents achieve time-to-productivity benchmarks through structured onboarding, certification gates, and early-stage performance diagnostics.
- Drive continuous upskilling and behavioural transformation programs for existing sales teams, focusing on improving pitch quality, conversation depth, intent sensing, negotiation effectiveness, and ethical selling.
- Build AI-enabled sales playbooks including agile scripts, conversation prompts, objection-handling trees, rebuttal frameworks, and micro-learning nudges designed to augment human intelligence and improve real-time decision-making.
- Translate sales analytics and QA insights into targeted training interventions , using data such as pitch-to-conversion ratios, talk-time effectiveness, drop-off points, and objection frequency.
- Measure and demonstrate training ROI by tracking conversion uplift, quality scores, compliance adherence, productivity improvement, and reduction in rework or leakage.
- Work closely with Sales QA and Operations teams to close the loop between training, execution,



and outcomes ensuring learning content continuously evolves based on ground-level realities.
- Embed best-in-class sales practices and governance standards across the Sales CoE, ensuring consistency, compliance, and scalability across voice and digital channels.
- Act as a capability transformation partner to sales leaders coaching managers on how to reinforce learning on the floor and sustain behavioural change beyond the classroom.

Skills & Technical Skills

Skills

- BFSI sales training (Credit Cards / PL)
- Adult learning & facilitation
- Coaching & performance transformation
- Sales psychology & persuasion techniques

Technical / Certification

- Lean Six Sigma (Green / Black Belt mandatory)
- Train-the-Trainer certified
- Exposure to LMS, digital learning tools
- Understanding of AI-assisted training (preferred)

Why Join Armsoft

- Shape how modern sales teams are built
- Work on AI-augmented training models
- Direct impact on conversion & revenue outcomes
- This role directly shapes how sales professionals perform, convert, and grow by blending human skill, digital fluency, and AI-assisted intelligence.

At Armsoft , we are not building a call centre.We are building India s most intelligent Sales Centre of Excellence where humans perform at AI-level excellence, powered by AI .

If you are a builder, transformer, and constant learner , this is where your career accelerates.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Training & Sales Excellence Professional (Chennai)
🏢 Armsoftech
📍 Chennai