To provide strategic leadership for vehicle customer performance engineering, integrating customer insights, technical excellence, validation rigor, and competitive benchmarking to deliver market-leading products that achieve superior customer satisfaction, safety ratings, ride quality, refinement, and advanced driver assistance performance.

Key Roles & Responsibilities

Customer Performance Strategy & Leadership

- Define and drive vehicle customer performance targets aligned with brand positioning and market requirements.
- Lead cross-functional teams to achieve vehicle-level performance objectives.
- Establish benchmarks against competitor vehicles and industry standards.
- Provide technical direction and strategic inputs during vehicle development programs.

Marketability & Customer Acceptance

- Evaluate vehicle attributes from a customer perspective.
- Lead customer clinics, competitive benchmarking, and market assessments.
- Translate customer feedback into measurable engineering targets.
- Ensure vehicle performance aligns with target customer expectations across different markets.

NVH (Noise, Vibration & Harshness) & System Validation

- Define NVH performance targets and validation plans.
- Lead development and tuning activities to improve vehicle refinement and acoustic comfort.
- Oversee system-level and vehicle-level validation activities.
- Ensure compliance with internal quality standards and regulatory requirements.
- Drive root-cause analysis and resolution of NVH-related issues.

Passive Safety

- Lead passive safety development and validation activities.
- Ensure compliance with global and local crash safety regulations and consumer rating programs.
- Oversee crash testing, CAE correlation, occupant protection, and restraint system performance.




- Coordinate with design, CAE, and testing teams to achieve safety targets.
- Monitor emerging safety regulations and industry trends.

Ride, Handling & Comfort

- Define ride and handling performance targets.
- Lead suspension tuning and vehicle dynamics development.
- Optimize steering feel, vehicle stability, ride comfort, and drivability.
- Conduct objective and subjective evaluations.
- Benchmark competitors and implement best practices.

Program Management & Delivery

- Manage project timelines, budgets, resources, and deliverables.
- Ensure milestone achievement during vehicle development programs.
- Review risks and implement mitigation plans.
- Support launch readiness and production validation activities.

Quality & Continuous Improvement

- Analyze field issues, warranty data, and customer complaints.
- Drive corrective and preventive actions.
- Implement robust validation processes and quality systems.
- Promote a culture of continuous improvement and technical excellence.

Team Development

- Build and mentor high-performing engineering teams.
- Develop technical competency within the organization.
- Conduct performance reviews and succession planning.
- Foster innovation and collaboration across functions.

Candidate Requirements

- 1825+ years of experience in Vehicle Engineering, Product Development, Vehicle Integration, or Performance Engineering within automotive OEMs.




- Strong experience in complete vehicle development programs from concept to production.
- Proven expertise in Vehicle Customer Performance Engineering and attribute development.
- Hands-on experience in NVH (Noise, Vibration & Harshness) target setting, development, validation, and issue resolution.
- Strong knowledge of Passive Safety, crashworthiness, occupant protection systems, and NCAP requirements.
- Experience in Ride & Handling development, suspension tuning, steering feel, vehicle dynamics, and drivability optimization.
- Exposure to vehicle-level validation, testing, durability, and quality assurance processes.
- Understanding of ADAS, active safety systems, and advanced vehicle technologies.
- Solid capability in customer clinics, benchmarking, competitive assessments, and translating customer insights into engineering targets.
- Experience managing cross-functional teams across Design, CAE, Testing, Manufacturing, and Quality functions.
- Proven track record of leading large-scale vehicle development projects with responsibility for cost, quality, timing, and performance targets.
- Strong problem-solving, root-cause analysis, and continuous improvement mindset.
- Experience in managing engineering budgets, resources, risks, and program milestones.
- Demonstrated leadership capability in building and developing high-performing engineering teams.
- Excellent stakeholder management, communication, and decision-making skills.
- Bachelor's Degree in Mechanical / Automobile Engineering; Master's Degree preferred.
- Preferred background from leading Passenger Vehicle OEMs with exposure to global vehicle development standards and customer expectations.

📌 Customer Performance Manager (Chennai)
🏢 Amor Management Consultants
📍 Chennai