Restaurant Manager Job Aid

Day 1 Induction

1. Welcome & introduction to management team

2. Brief about brand vision, and operational KPIs

3. Outlet walkthrough: all FOH, BOH, POS, store, back office, emergency exits

4. Explain shift timings, attendance system, and floor manager accountability

1. Pre-Shift Opening

1. Report 30 mins before shift

2. Wear proper uniform and maintain grooming standards

3. Review previous day sales, complaints, and handover reports

4. Conduct pre-shift briefing for all FOH staff and section leaders

5. Approve reservation plan, seating layout, and staff roster

6. Inspect entire outlet: entrance, dining, restrooms, side stations, bar

7. Confirm all systems (POS, KDS, music, AC, lighting) are operational

8. Inform Branch Head of any critical issues

2. Operations & Floor Management

1. Oversee complete FOH operations and ensure SOP compliance

2. Manage real-time floor coverage and reallocate staff as needed

3. Monitor service flow, KOT times, and table turnover

4. Conduct quality audits on food, beverage, and service standards

5. Approve all voids, discounts, and complimentary items

6. Act as duty manager and make operational decisions independently

3. Revenue & Cost Control

1. Monitor daily sales, covers, APC, and revenue targets hourly

2. Drive upselling initiatives and promotional campaigns

3. Control food and beverage cost through portion and wastage monitoring

4. Analyze daily Sales and Sales variance as per the Target

5. Submit daily feedback and operational report.

4. Guest Experience & Complaint Resolution

1. Personally greet VIP, regular, and high-value guests

2. Handle all critical complaints and escalations with final outlet authority

3. Monitor online reviews and respond to guest feedback

4. Manage special events, corporate bookings, and private dining

5. Build guest database and drive loyalty program enrollment

6. Ensure guest satisfaction scores meet or exceed brand benchmarks

5. Team Management & Development

1.



Plan weekly rosters and manage leave / absence coverage

2. Conduct performance reviews and disciplinary actions for FOH staff

3. Identify training gaps and organize refresher sessions

4. Mentor senior captains and captains on leadership skills

5. Handle staff grievances and maintain positive team morale

6. Ensure all staff are certified on food safety and service standards

6. End-of-Shift Closing

1. Conduct final outlet walk and ensure all areas are secure

2. Debrief senior captains on shift performance and action items

3. Review final sales, cash reconciliation, and variance reports

4. Verify all closing tasks: lights, AC, music, security, alarms

5. Submit comprehensive handover notes and daily report to RM/GM

6. Sign off and secure the outlet after final inspection

7. Hygiene & Conduct

1. Set the benchmark for grooming, uniform, and personal hygiene

2. No mobile usage on the floor or during management briefings

3. Be decisive, fair, and approachable with all team members

4. Maintain strict confidentiality of guest data, financials, and HR matters

5. Enforce food safety, hygiene, and safety protocols across the outlet

6. Lead with accountability and represent the brand at all times

8. Daily Checklist

1. Pre-shift briefing conducted for all staff

2. Reservation and seating plan approved

3. Full outlet inspection completed

4. Sales targets communicated and monitored

5. VIP guests greeted and experience tracked

6. All complaints resolved and documented

7. Cash, sales, and inventory reconciled

8. Closing checks and security protocols completed

9. Daily report and handover submitted

9. Common Mistakes to Avoid

1. Micromanaging instead of empowering section leaders

2. Ignoring sales targets or failing to drive team accountability

3. Delaying complaint resolution or avoiding difficult conversations

4. Approving excessive comps or discounts without ROI analysis

5. Failing to document performance issues or training gaps

6. Neglecting roster planning leading to understaffing or overtime

7. Not conducting thorough closing security and safety checks

📌 Restaurant Manager (Chennai)
🏢 collective cuisines
📍 Chennai