06 Aug
|
TVS Credit Services
|
Chennai
06 Aug
TVS Credit Services
Chennai
Roles and Responsibilities :
- Manage outsourced call center partners responsible for cross-sell sales.
- Define monthly, weekly, and daily sales targets for each vendor.
- Conduct regular business reviews (Daily/Weekly/Monthly) with vendor leadership.
- Ensure adherence to agreed Service Level Agreements (SLAs), KPIs, and compliance standards.
- Drive continuous improvement initiatives to enhance vendor productivity.
- Drive achievement of monthly and annual cross-sell sales targets.
- Monitor lead allocation, calling efficiency, conversion rates, and sales productivity.
- Identify performance gaps and implement corrective action plans.
- Optimize agent utilization and maximize revenue generation.
Job Requirements :
- 7-12 years' experience in BPO operations or call center management.
- Robust understanding of Telugu language (spoken).
- Proven track record in managing teams effectively to achieve targets.
📌 Call Center Operations Manager (Chennai)
🏢 TVS Credit Services
📍 Chennai