Production support PYTHON SRE

- Common Stack & Tools
- Backend: Python

Python SRE Senior Support Engineer (59 Years)

- Scope & Impact
- Contribute to the production support and operational stability of assigned applications/domains.
- Work closely with senior engineers and crossfunctional teams to ensure timely incident resolution and smooth daytoday operations.
- Provide technical inferences around system behavior, performance, and recurring issues.
- Support initiatives to maintain high availability, reliability, and resilience across customerfacing and critical applications.

- Core Responsibilities
- Ensure secure production operations through active monitoring, alert handling, and proactive issue detection.
- Manage the incident lifecycle (P2–P5) including triage, analysis, coordination, and resolution under guidance for P1 issues.
- Assist in root cause analysis, resolution of recurring issues, and implementation of preventive measures.
- Maintain and update runbooks, SOPs, playbooks, and knowledge base to support consistent operations.
- Support and enhance the observability setup—dashboards, alerts, logs, metrics.
- Collaborate with DevOps/SRE teams on automation, self-heal scripts, and reduction of manual tasks.




- Provide operational support across L1/L2 activities and contribute to L3 investigation under guidance.
- Participate in oncall rotations and adhere to team schedules and workload priorities.
- Communicate effectively with business and engineering teams on incident updates, impact, and resolutions.
- Ensure compliance with change management, audit needs, and security standards.
- Track and support improvements in key operational metrics such as SLA adherence, MTTA, and MTTR.

- MustHave Skills
- Strong foundation in incident, problem, and change management processes (ITIL v4 exposure preferred).
- Handson experience with observability tools such as Splunk, Dynatrace, AppDynamics, Datadog, Prometheus, or Grafana.
- Ability to troubleshoot across infrastructure layers—Linux/Windows OS, networking basics, and cloud fundamentals (AWS/Azure/GCP/OpenShift).
- Familiarity with CI/CD pipelines, build/release processes, and DevOps practices.
- Ability to read and debug Java code for issue diagnosis.
- Strong analytical skills and ability to work collaboratively within support teams.

- NicetoHave
- Basic knowledge of Python and automation scripting.

- AI & Responsible AI Expectations
- Basic understanding of prompt engineering and ability to leverage tools such as Copilot for productivity.

📌 Python SRE Production support (Hyderabad)
🏢 Infosys
📍 Hyderabad